17 May 2010 Leaders of the Middle East Call Centre industry assembled at the Crowne Plaza hotel, Dubai last Wednesday for the annual industry awards ceremony. The event, organised and hosted by ...
In the dynamic environment of call centres, the efficient management of information can significantly enhance service delivery and customer satisfaction. Knowledge sharing technology plays a pivotal ...
An airline was selected as the winner of the “Most Effective Contact Centre Training Program” award at a gala ceremony in Edinburgh for its New Hire Induction Training program, which was hailed by the ...
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