The Police Complaints Commission says it carried out fewer investigations in 2025 compared to 2024.

Figure 1. Medical device companies exhibit varying responses to ideal complaint closure time. Strong management support can ensure that closure time is as efficient as possible. However, complaint ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

That conclusion was surprising. The FCA handbook defines a complaint as an oral or written expression of dissatisfaction ...

Customer loyalty can be elusive, but it is imperative to running a successful business. In today’s hyper-digital world, there are myriad online forums that welcome venting and complaining. With the ...

UK telecoms companies have demonstrated a significant improvement in their complaint handling, according to a new report from the industry regulator, Ofcom. The research compares customer service ...

Since the lockdown began in March, the work of nurses and other frontline staff has never been more critical. As a nurse, I know that what you do is important and really makes a difference to the ...

As part of a new effort to shine a light on client complaints, the Australian Securities and Investments Commission (ASIC) reported that firms are currently resolving most of the objections they ...

Great Yarmouth Borough Council has been criticised by Housing Ombudsman over delays handling a tenant’s water leak complaint.