The latest version of customer management software from FICO aims to offer clients faster, more advanced customer analytics. Triad Customer Manager forecasts customer behavior and attempts to turn ...

NEW YORK and MUMBAI, India, June 5, 2018 /PRNewswire/ -- Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS) a leading global IT services, consulting and business solutions organization, has ...

POTOMAC, Md.--(BUSINESS WIRE)--TopBox, makers of cloud-based customer analytics software, today announced a partnership with OrecX, the world leader in open source call recording applications for call ...

Taking a close look at speech analytics, what it is, why it is important, and what we believe are the best speech analytics platforms available today. Speech analytics plays a vital role in ...

Voiso, a global provider of AI-powered contact center software, has published new insights on how businesses can transform speech analytics data into measurable improvements in customer experience (CX ...

Lee Davis is a tech analyst who has been covering the document imaging industry for over five years. Currently, Lee is the Associate Director of Software and Scanners at Keypoint Intelligence, where ...

STAMFORD, Conn.--(BUSINESS WIRE)-- Pitney Bowes Software has been declared a Leader in the Forrester Wave™ for Customer Analytics Solutions, Q4 2012. In Forrester Research, Inc.'s 70-criteria ...

Banks tend to use customer analytics to cross-sell products to consumers and do things that benefit their own bottom line. Fintech startup wallet.ai believes that to keep people happy long term, you ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Quadstone is a recognised global provider of best-of-breed customer ...

Nice Systems (NASDAQ:NICE +0.9%) is buying Nexidia, a Georgia-based provider of customer interaction analytics software, for $135M in cash. The deal is expected to close in Q1, and be accretive to non ...