INDIANAPOLIS — Robert Dunn just wants to pay his bills. "I want to know what I owe and pay it on time," Dunn said. His problems began in March, when AES Indiana pulled $366 from his bank account ...

CINCINNATI — The Public Utilities Commission of Ohio has proposed a $1.45 million fine against Duke Energy Corp. for repeatedly violating state administrative code while making more than 100,000 ...

The Sewerage & Water Board’s customer billing system lags nine upgrades behind the latest software version, one of a host of technical hindrances an outside consultant has identified over the past few ...

When ComEd bungled the launch of a new computer billing system in February, it left millions of customers unable to see their balances or pay online for more than a week before it was ostensibly ...

Los Angeles Department of Water and Power customers have filed two class-action lawsuits claiming they were overcharged by the DWP’s troubled computer billing system. Together, the lawsuits, which ...

LOS ANGELES (CBSLA.com) — A state audit released Tuesday found that the Department of Water and Power's troubled billing system could wind up costing ratepayers more than $200 million. The audit also ...

ComEd, the largest electric utility in Illinois and the primary electric provider for Chicago and much of Northern Illinois, will be making big changes to its billing system as soon as Friday, with ...

More than 35,000 Massachusetts customers of National Grid can breathe a sigh of relief. The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its ...

The rollout of the Department of Water and Power's billing system, which resulted in some customers receiving wildly inflated bills and others receiving no bills at all, could wind up costing ...

The Middle Tennessee Electric Membership Corporation (MTEMC), in partnership with KPIT-Sparta today announced the successful completion of its 'Cornerstone project' to modernize the Customer Billing ...

App Store payment failures are a big inconvenience for users and developers alike, but Apple will soon let customers solve their issues without leaving the app. Apple handles payment processing ...