Customer service centers, whether a shipping group dealing with consumers or an IT organization working with corporate employees, has a lot of information to manage. Technology has been improving over ...
I am sure you have seen the reports: Less than one-third of customer service emails get answered within 24 hours -- and over 40 percent of customer service email goes completely unanswered. Still, ...
ITworld.com – This week’s highlighted research: Customer Respect Group. “Second Quarter 2006 Online Customer Respect Study.” Patricia Seybold Group. “Provide a 360-degree view of the customer ...
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