A judge ruled against a seller who sued customers over their online comments. — -- An eBay seller who sued two customers over their negative feedback online has been ordered to pay $19,250 to ...

I’m a department manager at a retail store. I have a new store manager, and our communication has been hit or miss. But what I’ve been most struggling with is how to respond to his negative feedback. ...

I’m working with a prominent tech company to accelerate an innovative culture and mindset. As we did a deep dive on the culture at design firm IDEO, one executive noted something unusual. As the ...

Say it’s the start of a new semester or the end of the school year, and you’ve asked your staff to complete an anonymous survey to gather feedback about your leadership. You’ve reviewed the feedback, ...

When a new UI or UX feature lands poorly, the consequences for a SaaS company can be immediate and often very public: customer frustration, reduced trust and even a dip in sales or retention. While ...