"Where we will end up, it’s very hard to say, but we know it will improve." Does H&M really have more to say on omni-channel than just blind faith? The H&M Group’s world is much more complex today ...

The collapse of Toys R' Us rocked the retail sector, but there are opportunities in its wake for firms like Hasbro. Until Sears came along last week to top it, one of the most biggest victims of ...

Omnichannel in financial services means delivering a unified and seamless customer experience across all channels, such as mobile apps, websites, customer service hotlines, and in-branch visits.

There has been a wide range of thoughts about the meaning of physical store closings, coming from some major retail thinkers and various major media news outlets. But the underlying assumptions in ...