A digital service agreement is a written agreement between a provider of digital services and a customer that purchases those services. The digital service agreement sets the terms of the contract ...

When and how you can cancel a service agreement will depend on the nature of the agreement, the circumstances under which you are trying to cancel and the state where your business resides. Different ...

As the new year begins, prudent service providers will review and consider updating their contract forms to ensure they align with the company's strategic goals and comply with any current or upcoming ...

Long-term equipment maintenance and service programs are known by many names: long-term maintenance programs, contractual service agreements, and perhaps most commonly, long-term service agreements, ...

When it comes to cost savings, discounts and credits for poor service most people operate on a “more is better” principle. Is this really the best approach for service-level agreement credits? Most ...