You probably have had a negative experience with customer service at some point. Negative customer service experiences leave you with the wrong impression of the company and the customer service ...

Today, every business should consider itself to be part of the hospitality industry. Whether you're in a retail business, a service business or a manufacturing business, how you treat your customers ...

Have you ever thought of your brand as an emotion? The truth is your brand is much more than a name, product or service. For consumers, a brand is how people feel when they see your logo. It’s ...

Is there anything more frustrating than calling a customer service line, being bounced around from robot to human and back again, and having to explain your issue every time someone new is on the line ...

In 2022, shopping begins and ends online. With eCommerce sales predicted to hit an all-time high of $6.169 trillion by 2023, it's more important than ever to make sure the online shopping experience ...

Exceptional customer service depends on more than smiling, empathetic employees (though they’re vitally important as well!). It also requires customer service standards and customer experience systems ...

Excellent customer satisfaction is a must. It sets the tone for your HVAC business’s reputation. Read on to learn why you need to prioritize the experience customers have with your HVAC business.

Ever wonder what happens after a customer hears this prompt: “On a scale of 0-to-10, how satisfied were you with your customer service experience?” When customers get a text or email prompt, the ...

A superior customer service experience is a competitive advantage that’s available to any business willing to do the work. In the face of the current disruptions, here are some improvements you can be ...

What happens when borrowers can’t or won’t walk into a lending branch? HousingWire recently sat down with Insellerate CEO Josh Friend to discuss that very question and what strategies retail lenders ...

Customer alignment, Customer experience, Customer centricity. Companies describe their focus on the customer in a variety of ways. Analysts talk about customer service as a part of an overall product ...