Federal agencies are under mounting pressure to modernize their aging human resources and workforce management systems. According to the U.S. Office of Personnel Management (OPM), approximately 75% of ...

The State Department is ramping up its education and training programs as it brings on a surge of new employees, establishing new curriculums and facilities to advance the initiative. The department, ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Through state grant funding, the college has been able to offer professional development for several area industries.

The World Economic Forum’s Future of Jobs report paints a portrait of disruption for America’s workforce. Here’s how CHROs are managing rapid change. In the last three years, workplaces have changed ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A contact center is every customer’s first call for answers ...