SHANGHAI: 28 Sept. 2023 — Customer service satisfaction in China has improved 2 points overall to 759 (on a 1,000-point scale) from a year ago, according to the J.D. Power 2023 China Customer Service ...

J.D. Power is sharing the results of its 2024 U.S. Customer Service Index (CSI) Study. The good news? Customer satisfaction with dealer service sees improvement over last year. The bad news? Service ...

MEXICO CITY: 19 Sept. 2024 — While the automotive dealer service market shows signs of recovery in Mexico, overall customer satisfaction with service at franchised dealerships has slightly declined in ...

Cadillac ranked in third place for customer satisfaction regarding service in China, just behind Land Rover and Mercedes-Benz, in the Premium segment of the Chinese auto market, per the J.D. Power ...

TROY, Mich.--(BUSINESS WIRE)--The increasing volume of battery electric vehicles (BEVs) being serviced at dealerships is contributing to a negative effect on overall customer service satisfaction, ...

Discover how the American Customer Satisfaction Index (ACSI) influences investment decisions and economic performance. Learn ...

Winnebago Industries' marine brands, Barletta and Chris-Craft, received 2024 CSI Awards for customer satisfaction at the Miami Boat Show. Winnebago Industries announced that its marine brands, ...

Automaker Recognized for Customer Satisfaction with Dealership Service among Mass Market Car Owners in 2023 U.S. Customer Service Index (CSI) Study CAMDEN, N.J., March 15, 2023 /PRNewswire/ -- Subaru ...

EDEN PRAIRIE, Minn., Feb. 13, 2025 (GLOBE NEWSWIRE) -- Winnebago Industries (NYSE: WGO), a leading outdoor recreation product manufacturer, announced today that the company’s marine brands, Barletta ...

A vehicle’s price, specs, tech features and safety scores are usually the top considerations for a car purchase, but J.D. Power’s U.S. Customer Service Index Study reminds shoppers that the ownership ...

Chevy achieved a customer service satisfaction rating a few points above average in 2024 for the vehicle market in China, and also increased its final score somewhat above its 2023 rating, the J.D.