Scams just keep popping up when you Google. On Monday, I found what appeared to be impostors of customer service for Delta and Coinbase, the cryptocurrency company, in the “People also ask” section ...

When you need to track down a customer service number, the easiest thing to do is Google it. But easy isn’t necessarily safe when it comes to the Google business listings that appear in search results ...

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Google's release of Customer Engagement Suite with Google — a Contact Center as a Service (CCaaS) product — with advanced artificial intelligence signals a strategic step to strengthen the company's ...

More and more companies are choosing to deploy AI-powered chatbots to deal with basic customer service inquiries. At the ongoing Google Cloud Next conference in Las Vegas, the company has revealed the ...

Bursor & Fisher and the Simon Law Firm filed the complaint on Thursday in the U.S. District Court for the Northern District of California. According to the claim, Google's use of the AI product, ...