Capital 1 technical issue delays payments for users
The bank experienced a “technical issue” with a third-party vendor this week, impacting some account services like deposits and payment processing.
A Capital One outage caused by a third-party vendor disrupted transactions and deposits, prompting frustrated customers to voice grievances and share viral memes on social media.
Capital One says an outage has been affecting users since Thursday; as customers report they are still waiting for services to return.
FILE - A man walks across the street from a Capital One location in San Francisco. Customers have taken to social media to complain that they can't access their accounts. The company has acknowledged that it is experiencing technical issues with a third party vendor. (AP Photo/Jeff Chiu, File)
BANKING OUTAGE - On Saturday, Capital One apologized on X, saying that "we recognize the frustration this issue has caused and we sincerely apologize to our valued customers."
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The bank said in a statement to CNN that a “technical issue experienced by a third-party vendor” has “temporarily impacted” some of Capital One’s services, including payment processing, deposits and its consumer, small business and commercial banks.
"Guess I'll be eating ramen again tonight," tweets one customer on third day of issues linked to a data-center power outage.
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Capital One's support account on X also has been flooded with complaints, several using explicit language, from people not being able to pay bills or access money.