Collaboration brings together Amazon Connect voice capabilities, conversational analytics, and sentiment analysis with Zendesk Contact Center.

Invent, Zendesk announced a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to accelerate AI-powered ...

After offering a refund, the company back-tracked and refused to return the money. Find out how it was resolved.

Amazon Connect adds new upgrades for AI agents Agents can now understand, monitor and respond in more detail The aim is "true ...

As shoppers prepare for Cyber Monday deals, law enforcement officials warn that thieves are also preparing to steal packages ...

Changes are coming to Netflix — the streamer just quietly restricted its popular screencasting feature. “If you're looking to ...

After Citizens CEO Bruce Van Saun announced a company-wide AI makeover, Chief Information Officer Michael Ruttledge told ...

ZoomInfo reports a generational shift in B2B sales as Millennials prefer digital experiences, rejecting traditional sales ...

The feature will let viewers navigate directly to a particular scene using Alexa. The discourse around artificial ...

Michael Jordan and Joe Gibbs' daughter-in-law are expected to testify Friday in a federal antitrust case against NASCAR. The ...

The 40th annual St. Francis Festival of Trees, presented by Bon Secours St. Francis, will wow visitors at two Downtown ...