The familiar sight of a fast-food counter, once the undisputed hub of quick-service and fast-casual restaurants, is increasingly being complemented — and in some cases, even replaced — by sleek, ...

This article was featured in the One Story to Read Today newsletter. Sign up for it here. “Jolly morning!” is a weird way to be greeted, no matter the context. But it rang out, like birdsong, from ...

These days, customers who visit a restaurant to pick up a carryout order, or even a fast-food drive-thru, may be greeted by a prompt on the screen asking how much they'd like to tip. In some cases, it ...

Fast-food restaurants, once the first stop for Americans looking to get at least one meal in before a long workday, are fighting to win back customers. Breakfast sales across the fast-food sector have ...