Rep. Maggie Goodlander (D-NH), one of the six Democratic lawmakers who appeared in a video urging active service members to refuse illegal orders, joins Chris Jansing to explain why she felt it was ...

After a couple of weeks of buses and métro trains running only a few hours a day, relief is finally in sight for Montreal commuters. The union representing 2,400 maintenance workers at the Société de ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

National Grid is hosting several customer assistance events this month in Gloucester to provide customers with options to manage their energy bills and ways to save money. Customers attending these in ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

OREM — When you need help with some sort of problem — it could be a glitch with a product you've bought or maybe a billing issue with a service you use — your first instinct might be to Google a ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

In case you've faced some hurdles solving the clue, Customer service representative, we've got the answer for you. Crossword puzzles offer a fantastic opportunity to engage your mind, enjoy leisure ...

Jesse Zanger is the managing editor of CBSNewYork.com. Jesse has previously worked for the Fox News Channel and Spectrum News NY1. He covers regional news around the Tri-State Area, with a particular ...

Blue Line service has resumed from Wicker Park to downtown after an apparent medical emergency. However, trains are not stopping at the Grand station where it took place. Federal officers 'overrun' as ...

Headlines announcing Klarna’s AI pullback were wrong, its CEO says. Instead of retreating, it’s handing more tasks to the bots. Klarna’s AI push has been the loudest, if not the boldest, attempt to ...