Shoppers can’t stand when toothpaste, deodorant and other items are locked up behind glass display cabinets at stores.

CEO Tim Wentworth admitted in a recent fiscal report call that combatting shoplifting by locking up items has led to customer ...

Over the years the pharmacy chain used strategy to combat shoplifting. Walgreens CEO Tim Wentworth said the company’s ...

Keeping products under lock and key dissuaded customers from purchasing them, Walgreens said in earnings call.

"When you lock things up … you don't sell as many of them. We've kind of proven that pretty conclusively," Wentworth said. "I ...

During an earnings call on Friday, Walgreens CEO Tim Wentworth made a startling admission. Despite these measures, the company reported a 52 percent increase in 'shrinkage,' the retail term for ...

Walgreens' strategy of locking up merchandise — from deodorants to bags of M&M's — to deter theft has backfired, according to ...

The pharmacy chain's CEO Tim Wentworth said in Walgreens Boots Alliance's first-quarter earnings call Tuesday that "When you lock things up … you don't sell as many of them. We've kind of proven ...

"When you lock things up … you don't sell as many of them," Tim Wentworth said during the company's latest earnings call.

In an earnings call, executive Tim Wentworth conceded that locking products up might not be the best move for boosting sales.