Positive Language for Customer Service Conversations – With Examples
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When we use positive language, we focus on what our children can do or what they’re doing right. Here are 5 simple switches that will help: Instead of yelling. “Stop yelling!” Calmly ask “Can we talk in a calm voice?” Rather than “Don’t make a mess.” Use “Let’s keep things tidy.” Swap “You never listen to me.” With “I appreciate it when you pay attention when I talk.” Not “You’re so clumsy.” But “It’s okay, accidents happen. Let’s clean it up together.” Avoid “I told you so!” Go for “What did yo
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When we use positive language, we focus on what our children can do or what they’re doing right. Here are 5 simple switches that will help: Instead of yelling. “Stop yelling!” Calmly ask “Can we talk in a calm voice?” Rather than “Don’t make a mess.” Use “Let’s keep things tidy.” Swap “You never listen to me.” With “I appreciate it when you pay attention when I talk.” Not “You’re so clumsy.” But “It’s okay, accidents happen. Let’s clean it up together.” Avoid “I told you so!” Go for “What did yo
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