Conversational Interfaces Academy: Transfer a support chat to another Agent or Queue
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YouTubeServiceNow Community
Conversational Interfaces Academy: Transfer a support chat to another Agent or Queue
Learn how your agents can transfer support chats to their team or to another queue to better serve their end-users. You'll also see how chat transcripts can be retrieved. We are live every other Tuesday at 8:30 A.M. Pacific. Check out the Virtual Agent Academy page to register and for more information! https://bit.ly/virtualagentacademy ...
2.6K viewsJan 26, 2023
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